Customer Service - Administration
Role
We are a mail-order company located in Parramatta looking for a bubbly individual to join our Client Services Team. This varied and challenging role is highly customer service focused and results driven. As part of the National Customer service team you will service both Australian and New Zealand customers. You will be based at Parramatta. In this role, you will be responsible for the following:
- Dealing with inbound/outbound calls, written correspondence, faxes and emails
- Handling customer enquiries regarding products, stock availability, payments, delivery and general account maintenance
- Entering and processing client orders which may include payments
- Processing product returns
- Assisting with online sales queries
Candidate:
The ideal candidate for this role will have solid customer service and administration experience. To be successful in the role, you must have the following essential attributes:
- Highly customer focused with previous experience in a customer service team
- Experience dealing with a high volume of calls on a daily basis
- Exceptional problem solving skills with a proven track record in owning and resolving client issues
- Excellent communication skills (verbal and written)
- A courteous and professional phone manner
- Accurate data entry with a high level of attention to detail
- Solid computer skills with intermediate experience in MS Office
- Ability to learn new systems quickly
If you believe that you would be perfect for this role, please apply today!
